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Wednesday, November 20, 2019
New Compensation Structure And Customer Service Standards Assignment
New Compensation Structure And Customer Service Standards - Assignment Example As of now, the management is preparing to communicate the newly restructured rules. What are the reasons for the change?The reason for changing the management structure is clear, but the author would like the review to relay constant messages to sale associates throughout all retail outlets. The change increased because of negative feedbacks on Aggresshop customer blog and the hefty compensation payouts.What is the structure of the new compensation?The new commission plan is to comply with the organization standards eliminating the whole Compensation bonus plan. Since we still need our sales associates to contact our customers we have decided to maintain the commission- based compensation to increase our sales.What is the new customer service standard?The suggestion by most of the customers was to improve the how we expected our sales associates to relate to our clients in addition to the new commission plans. We should create awareness to the whole country to treat customers correct ly.How can we articulate the changes?It is challenging to communicate these issues to our associates because we can lose some of our principal allies. However, the company cannot afford to maintain the compensation structure that spoils our image and conflicts with our company missions and goals. I humbly pass my sincere regards to the kind of support you have offered and inform us if there is a way to communicate these messages to our associates, looking forward to hearing your feedback.
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